PROFILE
Results-driven professional with a robust foundation in sales and a versatile skill set spanning content creation, social media strategy, videography, photography, and IT. Known for blending creativity with technical expertise to drive engagement and deliver measurable results. Adept at fostering client relationships, streamlining processes, and delivering impactful marketing solutions.
EXPERIENCE
Dealership Innovation & Systems Lead - Gallatin CDJR
- Partnered with management to modernize dealership operating systems, identifying workflow bottlenecks across sales, BDC, and inventory management and deploying technology solutions to eliminate them
- Designed and deployed a custom browser-based CRM enhancement layer for DriveCentric, reducing time spent on data entry and enabling salespeople to respond to internet leads faster
Internet Director - Downtown Nashville Nissan
- Increased internet lead closing from 7% 12% and phone lead closing from 21% 36% within first year.
- Designed and executed a rapid-response & follow-up system that boosted appointment show rates.
- Coached and mentored sales team on effective lead handling, negotiation, and appointment setting.
- Partnered with management to align digital strategy with dealership sales goals.
Client Relationship Specialist - TLC Landscaping
- Built and maintained recurring client accounts, achieving high retention and loyalty.
- Uncovered and closed upsell opportunities, expanding contract value and boosting revenue.
Sales Professional - Newton Nissan
- Consistently ranked among top performers by exceeding monthly sales targets.
- Delivered tailored product presentations and negotiations that improved close rates.
- Enhanced customer satisfaction through personalized buying experiences.
Sales Manager & Finance Director - Nelson Mazda
- Oversaw sales and F&I; operations across two stores, delivering consistent revenue growth.
- Negotiated with lenders to secure competitive approvals, driving both profitability and customer satisfaction.
- Implemented finance product strategy, boosting VSC and GAP penetration rates by double digits.
- Mentored sales teams, achieving record-setting volume months while improving compliance and CSI.
Finance Manager - Wholesale Inc.
- Surpassed finance revenue targets for three consecutive years through structured deal optimization.
- Converted third-party financing into in-house approvals, increasing backend gross.
- Championed training on presenting F&l; products, leading to sustained KPI success.